Refund and Returns Policy – Vinisia
At Vinisia, we strive to ensure your satisfaction with every purchase. This Refund and Returns Policy outlines the guidelines for returning items and seeking refunds for products purchased from our store.
1. Return Eligibility:
1.1. Timeframe: You may initiate a return within 7 days from the date of delivery to the address:
D-367, Shop No-1, Pul Prahladpur, New Delhi-110044.
1.2. Condition of Items: To be eligible for a return, the item must be unused, unworn, and in the same condition as when you received it. It should have all original tags and packaging intact.
2. Non-Returnable Items:
Certain items are non-returnable for hygiene and safety reasons. These include underwear, swimwear, and face masks, unless they are defective upon arrival.
3. Return Process:
3.1. Initiating a Return: To initiate a return, please contact our customer support team within the 7-day return period. Provide your order number, details of the item(s) you wish to return, and the reason for the return.
3.2. Return Authorization: Once your return request is approved, you will receive instructions on how to return the item. Please ensure that the item is securely packaged to prevent damage during transit.
3.3. Shipping the Return: You are responsible for the cost of shipping the returned item to the provided address. We recommend using a trackable shipping service for your return.
4. Refunds:
4.1. Refund Processing: Upon receiving the returned item and verifying its eligibility, we will process your refund. Refunds will be issued via the original payment method. Please allow up to 7 business days for the refund to reflect in your account.
4.2. Refund Amount: The refund amount will include the original purchase price of the item and any applicable taxes. Shipping fees are non-refundable.
5. Defective or Damaged Items:
If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the item. We will provide instructions for returning the item, and upon inspection, we will offer a refund or a replacement.
6. Contact Information:
If you have any questions or need assistance with a return or refund, please reach out to our customer support team.
Note: Vinisia India reserves the right to refuse returns that do not meet the eligibility criteria or exceed the specified return period.
Thank you for choosing Vinisia. We value your satisfaction and aim to facilitate a smooth and fair return and refund process. Your trust in our services is highly appreciated.
